I decided to go with this company after reading their reviews and getting a super competitive quote ($1900 to move from CO to NY), that probably should have been the first warning sign. Truly the absolute worst overall service I have ever experienced in my life. But nobody wants to see their entire life packed away and driven off, never to hear from the company again.ĭO NOT USE THIS COMPANY. But when I’m paying $11.8K I expect that they’d be able to communicate and set expectations. Moving is hard work and I understand a cross-country move is a huge undertaking. ![]() I text the company about this and nobody responds. Of course during the unloading process we see that our bed has been damaged along with my desk chair, there’s a TV stand with the legs missing, and most importantly my daughter’s crib mattress never arrived at all. They start getting upset and complaining to me saying that the company called them and talked them down by $50/each on their daily rate because they told them this was a small job (this was in no means a small job, it was a ton of stuff). The original driver associated with Good Move USA stops unloading anything and just lets the other 2 guys move all the furniture. The helpers were amazing and were moving quickly. A couple hours later, the driver returns with 2 more helpers. I had to call the company and demand he get help before he started attempting to unload all of our furniture by himself. ![]() When a driver did arrive, he was completely solo to unload a 3 bed / 3 bath house. Then we had to hound them daily to finally get our things on a truck and scheduled to be delivered. We called the number on the contract and it wasn’t even an active telephone number. After they picked up our things we couldn’t get a hold of them. And suddenly the delivery date was 1-2 weeks later than what was originally communicated. At the end they say it’s going to be an additional $3,940 over what they originally quoted us. They hadn’t brought a crew for the move, so it took a few hours to get other random helpers to arrive. When the truck arrived, it was only a driver and dispatcher. They were very late arriving for moving day. They are SHADY about everything every step of the way. They take advantage of their employees and are desperately understaffed. They are terrible communicators and have made false promises from the start. ![]() I had such a horrible experience with them I feel it is my duty to warn others from ever hiring them.
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